THE WALKING DEAD FAN REWARDS CLUB PROGRAM FAQ
What is AMC’s The Walking Dead Fan Rewards Club?
AMC’s The Walking Dead Fan Rewards Club was established to reward our most loyal fans like you. Anyone can join and members will receive points by participating in various Walking Dead related activities to redeem for exclusive rewards.
How can I join?
You can join the The Walking Dead Fan Rewards Club by signing up online here https://www.twdrewards.com. Participants must be eighteen (18) years or older to join the program. The program is only available to residents of the United States.
Do I need to have a cable subscription or have an AMC.tv online account to participate?
No, you do not need to create or already have an AMC Network account in order to receive points for qualifying purchases, view your profile, or redeem your points.
How do I receive points?
Members of the The Walking Dead Fan Rewards Club can receive points on qualifying purchases made at www.shopthewalkingdead.com as well as by participating in various activities like completing your profile, watching episodes of The Walking Dead and engaging in certain social media networks. Check out a list of point-earning activities here https://www.twdrewards.com/activities.
Will there be new rewards and activities available?
New rewards and activities will be added to the The Walking Dead Fan Rewards Club periodically. Please check the rewards site for updates.
When will my points show up on my account?
In most instances, your points should be available on your The Walking Dead Fan Rewards Club profile within twenty-four (24) hours. You can check the points in your account anytime on the home page https://www.twdrewards.com/home, or by emailing Customer Service at support@twdrewards.com.
How do I earn points for purchases I make on www.shopthewalkingdead.com?
While you do not need to be logged in to The Walking Dead Fan Rewards Club at the same time you purchase on www.shopthewalkingdead.com, your email address on www.shopthewalkingdead.com must match the email address associated with your The Walking Dead Fan Rewards Club account in order to receive points for a qualifying purchase. Only purchases made after you enrolled in the rewards program will be eligible for points.
What counts as a qualifying purchase for points on www.shopthewalkingdead.com?
Any purchases made at www.shopthewalkingdead.com are considered qualifying purchases, earning members 200 points per order. Only purchases made after you join the The Walking Dead Fan Rewards Club will be eligible for points. Previous purchases will not earn you points.
Can I receive points on www.shopthewalkingdead.com purchases prior to enrollment to the The Walking Dead Fan Rewards Club?
No. You cannot receive points on purchases made prior to your enrollment in the The Walking Dead Fan Rewards Club (excluding any special offers or promotions by AMC).
Can I receive points via social media?
Currently, you can receive points for activities like connecting your Facebook and using a participating Twitter hashtag. For more details on these activities, visit the Activities page https://www.twdrewards.com/activities
Why do I need to refresh my Facebook connection?
If you completed the Facebook Connect activity, you will need to ‘refresh’ your connection every 60 days in order to maintain the points earned. You can refresh your connection by clicking through the prompts on the Facebook Connect activity or following the prompts from the email you received.
Is it possible for points to be deducted from my account?
Points can be removed from your profile when you redeem a reward, return a purchase on www.shopthewalkingdead.com or if you disconnect from any social network connections.
Do my points expire?
If you continue to log-in to your account, your points will continue to accumulate and will not expire. However, if you do not log-in to your account on https://www.twdrewards.com within 365 days, AMC reserves the right to cancel your profile or expire unused points. It is your responsibility to monitor your loyalty account and points status. If you would like to reactivate your account, please contact the The Walking Dead Fan Rewards Club Customer Service at support@twdrewards.com.
What type of rewards can I redeem for my points?
The catalog of rewards is listed on the Rewards page https://www.twdrewards.com/rewards. Points can be redeemed for exclusive products from www.shopthewalkingdead.com, digital downloads, sweepstakes, and more!
How do I redeem my points?
Go to the Rewards page https://www.twdrewards.com/rewards to shop for rewards. Choose the reward you would like to redeem and follow the prompts to complete your reward redemption.
Will I pay for shipping on merchandise that I redeemed with my points?
You will not pay for the shipping cost of merchandise you redeem with your points if the item is shipped within the contiguous United States. However, if you choose to redeem your points for a discount on www.shopthewalkingdead.com, then any merchandise purchased on a discount will incur shipping costs to be paid by you.
Can I return a reward I redeemed?
Generally, you cannot return a reward. However, if there is a manufacturer’s defect with that reward, please contact the The Walking Dead Fan Rewards Club Customer Service at support@twdrewards.com for assistance.
Can I share my loyalty account with others?
No. Participation is on an individual basis and points are non-transferable.
What if I lost my username and password?
Click the ‘forgot password’ link on the log-in page or contact the The Walking Dead Fan Rewards Club Customer Service at support@twdrewards.com for assistance.
How do I update my email address?
Please email The Walking Dead Fan Rewards Club Customer Service at support@twdrewards.com with the current email address associated to your account, in addition to the new email address you would like to update your account to.
How can I cancel my participation?
We hate to see you go, but if you want to cancel your profile, please contact the The Walking Dead Fan Rewards Club Customer Service at support@twdrewards.com to be removed from the The Walking Dead Fan Rewards Club.
Who can I contact with questions about my account?
As a member, you have a dedicated customer service email at: support@twdrewards.com available Monday-Friday 10am-6pm ET.
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